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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q: How can I know if it is paid successfully?

A: We will send you a payment confirmation email upon receiving your payment.

Q: How do you pack the products?

A: The machine is disassembled before shipping .Firstly we pack the main parts and spare parts by foam , then put them together to the carton and sealed with tape .In the end pack in wooden case. So it is very safe in shipping ! We have many pictures and videos about packing , if you want to know more , please contact us.

Q: How long can I receive the items?

A: Normally speaking, we will spend 4~6 days to prepare the order and if it requires longer time, we will inform you as soon as possible. The general shipping time will be a month by sea cargo. However, it still depends on what country you are, some may faster and some may slower.

Q: How to obtain the tracking number of shipment? And how to contact the carrier (express delivery company)?

A: We will send you the Bill of Lading or tracking number after shipping your items, hereby please keep on checking your email.

Q: What is warranty policy?

A: We provide 1 year warranty. During the 1 year warranty if any part is faulty, our company will give you replacing parts for free and help you to change the faulty parts. When the warranty expired, our company will still give you technician support for free. The only difference is the replacing part no longer free. So, we provide lifelong after sale service to you as long as you use our machine.

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